Privacy Policy – How pk2cars Protects Your Data

1 Who We Are

pk2cars is an online gaming and sports betting platform operating at pk2cars.org, built specifically for players in Pakistan. The platform covers sports betting including cricket, PSL and T20 markets, fish games, live casino, slots, and a five-tier VIP loyalty programme.

For the purposes of this Privacy Policy, "pk2cars", "we", "us" and "our" refer to the platform operator. "You" and "your" refer to any individual who visits, registers on, or otherwise interacts with pk2cars. This policy governs all personal data collected through the platform, our website, and any communication between you and our support team.

2 Data We Collect

pk2cars collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the site, and from payment providers when you make deposits or withdrawals in PKR.

Information you provide directly:

• Full name and date of birth used to verify your identity and confirm you are 18 or above.
• Email address used for account communication, password resets and promotional updates (where you have opted in).
• Phone number used for account security and two-factor authentication where enabled.
• Residential address provided during identity verification.
• Copies of identity documents such as CNIC when verification is requested.
• Any information you provide to our support team via chat, email or ticket.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, browser version and operating system.
• Pages visited, time spent on each page, links clicked and navigation path through the site.
• Session duration and login timestamps.
• Betting and gaming activity including markets viewed, bets placed, stakes, results and account balance movements.

3 How We Use Your Data

pk2cars uses your personal data only for purposes that are necessary to operate the platform properly, fulfil our obligations to you, and improve your overall experience. We do not use your data for any purpose that you would not reasonably expect given the nature of an online gaming platform.

• Account operation: Your registration data is used to create and manage your account, authenticate logins, and deliver platform services including sports betting, cricket markets, fish games and live casino.
• Identity verification: We verify your identity to confirm you meet the minimum age requirement of 18 and to comply with anti-money laundering checks when required.
• Payment processing: Transaction data is used to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported methods.
• Customer support: Data from your support interactions is used to resolve queries, investigate complaints and improve our service quality.
• Responsible gaming: Usage data and betting patterns may be reviewed to identify signs of problem gambling. If we identify a concern, we may proactively reach out or apply responsible gaming tools to your account.
• Platform improvement: Aggregated and anonymised usage data helps us understand how players use the platform and guides improvements to the user experience.
• Marketing communications: Where you have opted in, we may send you promotional emails about bonuses, PSL betting offers, new game launches and VIP programme updates. You can opt out at any time via your account settings.
• Fraud prevention: Technical data including IP addresses and device fingerprints is used to detect and prevent unauthorised access, multi-accounting and other forms of platform abuse.

4 Payment Data and PKR Transactions

All financial transactions on pk2cars are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, certain payment data is exchanged between pk2cars and your chosen payment provider.

pk2cars does not store your full JazzCash PIN, Easypaisa mobile wallet PIN, card number or bank account credentials on our systems. What we retain is a transaction reference, the payment method type, the PKR amount, and the date and outcome of the transaction.

• Payment data is used solely to process your transaction, reconcile your account balance, and investigate any payment disputes you raise.
• If you request a withdrawal, we match your withdrawal method to a payment method registered in your name. Third-party withdrawals are not permitted.
• For large withdrawals, pk2cars may request source-of-funds documentation before processing. This is a standard compliance requirement and is not a reflection on your character as a player.
• PKR transaction records are retained for the period required by our financial compliance obligations, even after account closure.

5 Cookies and Tracking Technologies

pk2cars uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the platform to work. These handle session management, login state, and security tokens. The platform cannot function without them and they cannot be disabled.
• Functional cookies: Remember your preferences such as language setting and display options so you do not have to set them again each visit.
• Analytics cookies: Help us understand which pages are visited most, how long players stay on each section, and where navigation issues occur. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect suspicious login attempts, flag unusual account activity, and support our fraud prevention systems.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pk2cars, but some features such as remembering your preferred deposit method may not work as smoothly.

6 Sharing Your Personal Data

pk2cars does not sell your personal data to third parties. We share data only when it is necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. The following categories of recipients may receive your data:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data necessary to complete your PKR transaction.
• Identity verification providers: When KYC checks are required, your identity documents may be shared with a third-party verification service. These providers are bound by strict confidentiality agreements.
• Game content providers: Fish game studios and live casino providers receive your session data to deliver game results and maintain fair play. Game providers do not receive your payment or identity data.
• Technology and hosting providers: Our servers and infrastructure partners process data as part of hosting the platform. These partners operate under data processing agreements and are not permitted to use your data for their own purposes.
• Law enforcement and legal authorities: Where required by a lawful request, court order, or where we have reasonable grounds to suspect criminal activity, we may disclose your data to relevant authorities.

Any third party that receives your data is required to handle it in accordance with applicable privacy standards and only for the specific purpose for which it was shared. We do not share your data with other gambling or gaming operators.

7 Data Security

pk2cars implements a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we take the following steps to keep your data safe:

• All data transmitted between your browser and pk2cars is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing. pk2cars staff cannot view your password in plain text.
• Access to personal data is restricted to staff who genuinely need it to perform their duties. Access is logged and reviewed.
• Our systems are monitored continuously for unusual activity patterns that may indicate a breach attempt.
• Regular security assessments are conducted on platform infrastructure and third-party integrations.

If you suspect that your account has been accessed without your authorisation, contact pk2cars support immediately. You should also change your password and review your recent account activity. pk2cars will investigate and take appropriate action including temporarily locking the account if necessary.

8 Data Retention

pk2cars retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type and are driven by operational necessity and compliance requirements.

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure to meet financial record-keeping standards.
• Transaction and payment records: PKR deposit and withdrawal records are retained for a minimum of five years in line with standard financial compliance periods.
• Betting and gaming activity: Retained for a minimum of three years after the activity occurred. This data is used to resolve disputes and investigate potential fraud.
• Support communications: Chat and email records are retained for two years from the date of the interaction.
• Marketing opt-in records: Retained for as long as you remain opted in, and for one year after you opt out to demonstrate compliance.

Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you individually. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes.

9 Your Privacy Rights

As a pk2cars player, you have meaningful rights over your personal data. The following rights are available to you and can be exercised by contacting our support team through your account:

10 Children's Privacy

pk2cars is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on the platform or provided us with their personal information, please contact our support team immediately. Accounts identified as belonging to persons under 18 will be closed and any associated data deleted, subject to any legal obligations requiring retention.

If you are a parent or guardian and are concerned about online gaming access in your household, we recommend using parental control software alongside the self-exclusion and responsible gaming tools available on pk2cars. Full details of those tools are on our Responsible Gaming page.

11 Updates to This Privacy Policy

pk2cars may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable standards. When we make changes, the revised policy will be published on this page with an updated date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered players via the email address on their account before the changes take effect. Continued use of the platform after a policy update is published constitutes acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of the current version of our Privacy Policy and how your data is being handled.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our support team. You can contact us through the support section within your pk2cars account, and we will respond as promptly as possible.

For data-related requests specifically, please include your registered email address and a brief description of your request so we can locate your account and handle your query efficiently. Identity verification may be required before we action certain requests such as data access or deletion.